Marel’s global network of dedicated sales representatives is one of the company's strongest and most visible assets. Our sales operation consists of local representatives in over 30 countries, 19 regional organizations and a global network of more than 100 agents and distributors.
Marel operates four demonstration facilities for customers: one in Copenhagen, Denmark, another in Boxmeer, the Netherlands and two in the USA, in Lenexa, Kansas and Des Moines, Iowa. Three of the centers are built exclusively for the purpose of customer demonstrations, conferences, training and internal meetings, while the innovation center in Des Moines is more focused on new product development. The facilities offer a hands-on environment where customers can see how Marel innovations can improve their food production, employee expertise and operational outcomes.
To improve service even further, Marel implemented one global field service management platform, ServiceMax, on a company-wide basis in 2016. This was an important step in advancing our global service strategy. Equipping all our field service engineers with iPads and dedicated software enables them to coordinate schedules and projects and to deliver regular service reports. By standardizing the company's processes and IT platforms, we aim to raise our service network to an even higher level.
Service will continue to be a key source of revenue and growth for Marel in the coming years. Major investments have been made in business improvements in the last few years, including IT and employee development. This has created a solid foundation for future growth and profitability from the company’s service operations.